TripAdvisor Now Removing Old Negative Reviews After Hotels Renovate
by Samantha Shankman, Skift
In response to hotel owners’ request for a fresh start following major renovations, TripAdvisor added a review removal policy last October, and updated the policy for clarity in July 2013.
The odds are big for hotels: In exchange for proof of major renovations, a hotel’s old reviews are wiped clean — a fresh start.
Hotels must produce proof of structural changes including the installation of new guest rooms or bathrooms, alterations to hotel layout, or complete property overhauls. Cosmetic changes like new paint or curtains do not count. ...TripAdvisor Now Removing Old Negative Reviews After Hotels Renovate