Hotel refunds: Expedia and Booking.com changed the rules
01.04.2020
by Wayne M. Gore, TourismReview
English hoteliers have accused online travel agents (OTA) and in particular Booking.com of "behaving appallingly" by changing the terms and conditions so that bookings, including those that were non-refundable, would be refunded, without cancellation fees!
https://www.tourism-review.com/hotel-refunds-ruled-by-expedia-and-booking-hit-the-hotels-news11464
Hotel refunds: Expedia and Booking.com changed the rules