Booking.com rapped by advertising watchdog for ‘misleading’ customers over free cancellation
19.03.2018
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by Ben Ireland, Travolution
Booking.com has been rapped by Dutch authorities over “misleading” customers over free cancellation.
The Dutch Advertising Code Committee upheld a complaint arguing the online accommodation giant offered free cancellation at the Hotel Centro Vitoria in Vitoria-Gasteiz in Spain last May for seven double or twin rooms, a booking worth £1,527.
Booking.com rapped by advertising watchdog for ‘misleading’ customers over free cancellation