TripAdvisor fined 100,000 euro for consumer code violations
by Mario Masciullo, eTN Italy
The Council of State, accepting the appeal presented by the Competition and Market Supervisory Authority, criticized TripAdvisor for having spread misleading information on the sources of its reviews.
The judgment concerned in particular some TripAdvisor claims, which were considered “suitable to generate in an average user of the Internet the false conviction of the reliability and authenticity of the published reviews.”
TripAdvisor will have to pay a fine of 100,000 euro. The incorrect commercial practice had been sanctioned by the Antitrust Authority in 2014 following reports made by the National Consumers Union, Federalberghi – the Federation of Italian Associations Hotels and Tourism – and some consumers.