Corporate travellers say more satisfied when booking direct
09.12.2015
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by Kevin May, Tnooz
Maybe not the datapoint that GBTA members would like to hear, but a study by the organisation has found that booking direct is more satisfying than through a travel manager or agent.
http://www.tnooz.com/article/corporate-travellers-more-satisfied-with-booking-direct/
Corporate travellers say more satisfied when booking direct