by Kevin May
It’s been part of the user review story for years – hotels worried about customers holding them to ransom with the threat of a bad review unless they get a refund or an upgrade. Such is the potential damage to a hotel from such activity that TripAdvisor has this week launched a new feature as part of its management tools to help property owners if faced with a scenario. ...
Tnooz: TripAdvisor launches system for hotels faced with blackmail from guests
