Is Booking.com breaking its ‘free cancellation’ pledge?
by Miles Brignall, The Guardian
Last week we featured the case of GC from Winchester who booked seven hotel rooms using Booking.com for a family get-together. She planned to cancel those not required using the website’s “free cancellation” option. Instead, Booking.com took £1,200 from her bank card and refused to allow her to cancel three rooms.